71st Medical Group

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Urgent Care
- Emergency Care
  A true emergency is defined as the possibility of loss of life, limb, eyesight (i.e., profuse bleeding, broken bones, vehicle accident, heart related chest pain, etc.). If you are having a true medical emergency, dial 9-1-1 or go to the nearest emergency room without delay. If you are in the Enid, Oklahoma vicinity, you have two options for 24-hour emergency service:
  St. Mary's Regional Medical Center
  LOCATION: 305 South 5th Street
  PHONE: 580-233-6100
  Integris Bass Baptist Health Center
  LOCATION: 600 South Monroe Street
  PHONE: 580-233-2300
  The 71st Medical Group is an outpatient clinic with limited services. There are no emergency or ambulance services on base.
  You must notify your PCM within 24 hours of the emergency!
  Suicide Crisis Hotline and Chat 1-800-273-TALK (8255)
  Psychological Health, PTSD, Traumatic Brain Injury 1-866-966-1020 [toll free]
- Urgent/Non-Emergent Care After Duty Hours
  All off-base urgent/non-emergent care visits REQUIRE an authorization. For all urgent/non-emergent care (i.e., illness, minor injury, ear aches, etc.) required after duty hours or on weekends/holidays, please call the Nurse Advice Line at 1-800-874-2273 to receive an authorization. You will be requested to provide the sponsor's social security number, name, date of birth, problem of the person to be seen, and where you are going for care. If you are in the Enid, Oklahoma vicinity, you have two options for care:
  URGENT CARE PLUS (Stops accepting patients 1 hour before closing time)
  LOCATION: 1805 West Garriott
  PHONE: 580-233-9012
  MONDAY - FRIDAY, 0800 - 2000
  SATURDAY, 0900 - 2100
  SUNDAY, 1300 - 2100
  MINOR EMERGENCY CLINIC (Closes for lunch from 1300 - 1330)
  LOCATION: 402B South Oakwood Road PHONE: 580-234-1831
  MONDAY - SATURDAY, 0800 - 1900 SUNDAY, 1200 - 1900
  If going to Urgent Care Plus or Minor Emergency Clinic, please ask for and bring a copy of your receipt (superbill) to the TRICARE Service Center located within the Vance Clinic (Bldg 810) within 24 hours of your visit to avoid billing issues. You may also fax it to 580-237-2515.
  If YOU fail to obtain an authorization for medical care outside a military treatment facility, YOU may be responsible for any and all bills from that episode of care!

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About the MTF
Welcome to the 71st Medical Group, Vance Air Force Base, the best-kept medical secret in the military. We are glad that you are our customer and we appreciate the opportunity to serve you and your family members. As an eligible beneficiary, I hope you will take advantage of all of our services and programs to ensure your health status is always the best it can be. Our aim is to deliver timely, high quality health care and preventive services to our customers which in turn leads to a better quality of life for you and your family. With our flight medicine programs, family health, wellness services, and TRICARE network partners, we serve all of Northwest Oklahoma. We are continuously seeking to improve our delivery of health care and have tailored our services to meet the needs of our customers.
Regardless of which clinic you are assigned to, Flight Medicine or Family Health, we offer priority access to all Prime enrollees for a wide range of services including health and wellness, preventive medicine, optometry, mental health, family advocacy, and pediatrics.
We are eager to care for you and your family, and to provide you with the highest quality of health care and customer service anywhere. Please let us know how we can better serve you!
MISSION Develop Professional Airmen, Deliver World-Class Health Care, Deploy Combat Ready Warriors
VISION Empowering Lifelong Health CORE VALUES Integrity, Service Before Self, Excellence in All We Do, Teamwork, Compassion
Location Information
ADDRESS: 527 Gott Road, Vance AFB, OK 73705-5105
MAIN CLINIC: MONDAY - FRIDAY, 0730 - 1630
FLIGHT MEDICINE: MONDAY - FRIDAY, 0700 - 1600
SICK CALL: MONDAY - FRIDAY, 0700 - 0800
RETURN TO FLY: MONDAY - FRIDAY, 0700 - 0900 AND 1300 - 1400
LABORATORY: MONDAY - FRIDAY, 0700 - 1630
PHARMACY: MONDAY - FRIDAY, 0730 - 1630 (CLOSED DAILY FOR LUNCH 1230-1330)
DENTAL: MONDAY - FRIDAY, 0730 - 1630
MENTAL HEALTH (Bldg 816): MONDAY - FRIDAY, 0730 - 1630
APPOINTMENT/MAIN LINE - (580) 213-7416 MONDAY - FRIDAY, 0700 - 1630
*ALL CLINICS CLOSED 2nd THURSDAY, 1200 - 1630 FOR MEDICAL READINESS TRAINING*

APPOINTMENTS, BENEFITS INFORMATION

If you would like to make an appointment at the 71st Medical Group, please call the appointment line at 580-213-7416.

Appointment Line Menu Options:
1. Medical Appointments
2. Dental Services
3. Referral Management, Medical Records, or Patient Advocate
4. Pharmacy, Laboratory, Radiology, or Immunization Services
5. TRICARE Medical Contractors
8. Repeat Menu Options

For the Primary Care Manager on call, please dial 580-249-4471.

You can also make appointments and obtain healthcare information 24 hours a day at TRICARE Online.

https://www.tricareonline.com/portal/page/portal/TricareOnline/Portal

To refill your prescriptions, you can call the Pharmacy Refill line at 580-213-7292

The 71st Medical Group hours of operation are as follows:

	Hours	Days
Main Clinic	0700-1630	Monday-Friday
Appointment Desk	0700-1630	Monday-Friday
Immunizations Clinic	0730-1630	Monday-Friday
Family Health & Pediatrics	0715-1630	Monday-Friday
Flight Medicine	0700-1600	Monday-Friday

*The pharmacy closes daily from 1230-1330 for lunch.

*All clinics close the 2nd Thursday, 1200-1630 for Medical Readiness Training.

Clinic Information
- AEROSPACE PHYSIOLOGY
  MONDAY - FRIDAY, 7:30 a.m. - 4:30 p.m.
  
  LOCATION: Bldg 826
  
  COMMERCIAL PHONE: 580-213-7782
  DSN PHONE: 448-7782
  COMMERCIAL FAX: 580-213-7934
  DSN FAX: 448-7934
  
  We prepare aircrew to safely meet the challenges of modern aviation and space flight by providing aerospace physiological and human performance enhancement training. We are also a performance team, reducing human weapons system failure and enhancing performance, championed by our customers and benchmarked by our counterparts. Our primary mission is training the world's finest pilots via Specialized Undergraduate Pilot Training (SUPT). We offer tanker/transport/bomber (Track T) & trainer/attack/reconnaissance/fighter (Track A) refresher chamber flights every month (one each). We also offer Original (2 day course) classes on a needs only basis, please call 580-213-7782/448-7782 to schedule ahead of time. We provide airsickness consultations and Barany Chair Aircrew Rotational Training.
- BIOENVIRONMENTAL ENGINEERING
  Bioenvironmental Engineering is located in Bldg 247, north of the Auto Hobby Shop. Fit Testing Walk-In Hours are Monday or Wednesday, 8 - 11 a.m.
  
  Bio can be contacted at 580-213-7241 or (mobile) 580-541-5694
- DENTAL
  MONDAY - FRIDAY, 0730 - 1630
  Closed the 2nd Thursday, 1200 - 1630 for Medical Readiness Training
  
  LOCATION: Bldg 810
  
  COMMERCIAL PHONE: 580-213-7307
  DSN PHONE: 448-7307
  COMMERCIAL FAX: 580-213-7917
  DSN FAX: 448-7917
  
  We provide comprehensive dental services to active duty personnel. For emergency care after 1630 and on weekends, please call 580-249-4471 and report to the emergency room. DO NOT GO TO A CIVILIAN DENTIST FOR CARE!!! If you seek emergency care after-hours or on a weekend, please call us for a follow-up appointment at 580-213-7307. We require a 24-hour notification for cancellations or it's considered a "No Show".
  
  Family members are encouraged to enroll in the TRICARE Family Member Dental Plan sponsored by MetLife. Retirees and their family members are encouraged to enroll in the TRICARE Retiree Dental Plan sponsored by Delta Dental. Please visit the following websites for information and enrollment.
  
  WEBSITES:
  MetLife
  1-855-638-8371
  
  Retiree Dental Plan
  1-888-838-8737
- FAMILY HEALTH CLINIC
  MONDAY - FRIDAY, 0715 - 1630
  Closed the 2nd Thursday, 1200 - 1630 for Medical Readiness Training
  
  LOCATION: Bldg 810
  
  COMMERCIAL PHONE: 580-213-7416
  DSN PHONE: 448-7416
  COMMERCIAL FAX: 580-213-6411
  DSN FAX: 448-6411
  
  Family Health Clinic provides primary care services to include some minor procedures such as biopsies, wart removals and various forms of birth control. All specialized care (i.e., dermatology, surgery, orthopedics, etc.) will be referred to facilities in the local community by our providers. If an appointment is not available, an urgent care visit may be authorized. There are no emergency services provided by the Vance AFB Clinic. All emergencies are referred to either of two hospitals in the City of Enid, both with 24-hour emergency rooms. Please remember that any visit to an urgent care facility requires a referral. A request for a referral can be obtained by calling the appointment desk. A nurse will review your request and approve if appropriate. During after hours, a call to 580-249-4471 is required to obtain a referral.
  
  WEBSITES:
  Self-care link for children
  
  Self-care link with health information for the whole family
- Flight Medicine
  MONDAY - FRIDAY
  Closed the 2nd Thursday, 1200 - 1630 for Medical Readiness Training
  SICK CALL: MONDAY - FRIDAY, 0700 - 0800
  RETURN TO FLY: MONDAY - FRIDAY, 0700 - 0900 AND 1300 - 1400
  LOCATION: Bldg 810
  COMMERCIAL PHONE: 580-213-7919
  DSN PHONE: 448-7919
  Flight Medicine (FM) provides care for active duty personnel on flying/controlling status. Family members 18 years of age and older enrolled in TRICARE Prime will be enrolled to the Family Health Clinic. Dependents of active duty personnel under 17 years will be enrolled in Pediatrics. Same day appointments are available for acute problems. Active duty members are seen on an appointment only basis outside of the designated "Sick-Call" and "Return to Fly" times noted above. FM Clinic conducts Preventive Health Assessments/exams for active duty members (on flying status), AF ROTC cadets, Academy applicants, and all other members requiring flying class physicals. Types of physical examinations accomplished are: Periodic Health Assessments (Flying Class I, II and III), Flying Class II long physicals, Navy long and short physicals, DoD Medical Examinations Review Board Exams, Army Quadrennial, Initial Flying Class I/IA, Commissioning Exams, and Occupational Health Exams.
- Health and Wellness Center
  MONDAY - FRIDAY, 0730 - 1630
  
  LOCATION: Bldg 316
  
  COMMERCIAL PHONE: 580-213-7968
  DSN PHONE: 448-7968
  COMMERCIAL FAX: 580-213-7251
  DSN FAX: 448-7251
  
  Email: 71mdg.hawc@vance.af.mil
  
  The Health and Wellness Center (HAWC) is located at 414 McAffrey Avenue (Bldg 316) in the same building as the Bradley Fitness Center. A variety of programs, services and resources related to Healthy Weight; Nutrition; Fitness; Physical Activity and Tobacco-Free Living are available aimed at creating a culture of health and wellness at Vance AFB. All military, civilian Air Force personnel, retirees and dependents are welcome.
  
  FACEBOOK: http://www.facebook.com/VanceHAWC.page
- Mental Health
  MONDAY - FRIDAY, 0730 - 1630
  Closed the 2nd Thursday, 1200 - 1630 for Medical Readiness Training
  
  LOCATION: Bldg 816
  
  COMMERCIAL PHONE: 580-213-7419
  DSN PHONE: 448-7419
  
  Services are available for active duty/adult family members, and on a space available basis, for retirees/spouses. Limited services are available for children. Services include Airsickness Management, Psychological Testing (Adults), Stress Management, Biofeedback and Assisted Relaxation. Therapy for just about any problem you may have.
- Optometry
  MONDAY - FRIDAY, 0730 - 1630
  Closed the 2nd Thursday, 1200 - 1630 for Medical Readiness Training
  
  LOCATION: Bldg 810
  
  PHONE: 580-213-7418
  
  Routine annual and PHA (Physical Health Assessment) eye appointments can be made by calling 580-213-7416 or by logging on to TRICARE on-line. TRICARE Standard patients are eligible for care on a Space Available basis by calling the front desk. Comprehensive, Diabetic, and Glaucoma exams are offered in this treatment facility. The Diabetic Eye Clinic is on the last Friday of the month.
- Pediatrics
  MONDAY - FRIDAY, 0715 - 1630
  Closed the 2nd Thursday, 1200 - 1630 for Medical Readiness Training
  
  LOCATION: Bldg. 810
  COMMERCIAL PHONE: 580-213-7416
  DSN PHONE: 448-7416
  COMMERCIAL FAX: 580-213-6411
  DSN FAX: 448-6411
  We provide medical care to dependants age 0-23 years old. Services range from illness to prevention, school and sports physicals, and if needed, specialty care in the local area. We do evaluate and treat ADD/ADHD, mild depression, and several other specialties not listed.
- Pharmacy
  MONDAY - FRIDAY, 7:30 a.m. - 4:30 p.m.
  Closed Daily for Lunch, 12:30 - 1:30 p.m.
  Closed the 2nd Thursday, 1200 - 1630 for Medical Readiness Training
  
  LOCATION: Bldg 810
  
  COMMERCIAL PHONE: 580-213-7783
  DSN PHONE: 448-7783
  COMMERCIAL FAX: 580-213-5169
  
  The Vance Pharmacy is convenient, easy to use, and offers the same pharmacy benefit that is available at retail pharmacies, all at no cost to you. Having a $0 co-payment is just one way the Vance Pharmacy surpasses the other benefit options. If we don't normally stock your medication, we can typically order it. We'll work with your retail pharmacy to transfer your prescriptions to Vance and will coordinate with your downtown provider so they can fax or electronically send your new prescriptions to our pharmacy. We'll even text or call you when your prescriptions are ready; all of this with friendly service and a smile. You've earned this pharmacy benefit and we are proud to deliver it to you.
  
  REFILL CALL-IN: 580-213-7292
  
  Please utilize our Refill Call-in System. Refills can be requested by calling (580) 213-7292 or by visiting TRICARE Online. Refills take 2 duty days. In order to fill/pick-up your prescriptions, please bring your ID card. If you are picking up/dropping off for someone else, please bring a copy of their ID card front and back.
  
  MEDICATION FORMULARY (MEDICATIONS AVAILABLE)
  
  To see if you're medications are available please search our public website at:
  
  The DoD Pharmcoeconomic Center
  
  BENEFIT OPTIONS
  
  We would prefer you use us, but when you cannot, you may use mail-order or a network pharmacy. There is no charge for active duty members. For home delivery, active duty family members, retirees, and their families have a co-payment: $0 generic; $16 name brand; and $46 non-formulary (up to a 90-day supply). For a network pharmacy, active duty family members, retirees, and their families have a co-payment: $8 generic; $20 name brand; and $47 non-formulary (up to a 30-day supply).
- Public Health
  MONDAY - FRIDAY, 7:30 a.m. - 4:30 p.m.
  Closed the 2nd Thursday, 1200 - 1630 for Medical Readiness Training
  LOCATION: Bldg 810
  
  COMMERCIAL PHONE: 580-213-5151 and DSN 448-5151
  PHA: 580-213-5151 and DSN 448-5151
  
  We provide PHAs, Pre- and Post-Deployment Medical Processing, Travel Medicine Clinic, Hearing Tests, Patient Interviews, Food and Public Sanitation Evaluations, Communicable Disease Prevention Information, TDY/Overseas/Security Clearances, Vector Surveillance, and Condoms. We perform hearing testing for personnel on the hearing conservation program.
- Radiology
  MONDAY - FRIDAY, 0730 - 1630
  Closed the 2nd Thursday, 1200 - 1630 for Medical Readiness Training
  
  LOCATION: Bldg 810
  
  COMMERCIAL PHONE: 580-213-7902
  DSN PHONE: 448-7902
  
  We provide routine x-ray services only and will give copies of x-rays upon request. All specialty exams (i.e., MRI, CT, Ultrasound, Mammography, etc.) are referred off-base to local imaging facilities.
- TRICARE
  
  TRICARE SERVICE CENTER
  
  Walk-in Service No Longer Provided as of April 1, 2014
  
  Self-Service on the Web: www.tricare.mil
  
  * Enroll in or purchase a plan
  * File or check a claim
  * View referrals and prior authorizations
  * Find a doctor
  * Change your primary care manager
  * See what's covered
  * Compare plans
  * Manage prescriptions
  
  Self-Service on the Web: Humana-Military.com
  
  * Create an account
  * Make a payment
  * Change your PCM
  * Find a provider
  * Verify eligibility
  * Check referrals
  * Check claims and much more!
  
  Self-Service on the Phone: 1-800-444-5445
  
  Update your e-mail and mailing addresses in DEERS and view eligibility, enrollment information, enrollment cards, and important correspondence about your benefits.
Clinic Numbers
◾Appointment Line: (580) 213-7416
◾Case Management: (580) 213-7513
◾Family Advocacy: (580) 213-7419
◾Health & Wellness Center (HAWC): (580) 213-7968
◾Laboratory Clinic: (580) 213-6033
◾Diagnostic Imaging (X-ray) Clinic: (580) 213-7902
◾Patient Advocate: (580) 213-6025
◾Pharmacy: (580) 213-7783
◾Pharmacy Refills: (580) 213-7292
◾Public Health: (580) 213-5079
◾Referral Management: (580) 213-5082
◾Special Needs/EFMP: (580) 213-6343
◾Substance Abuse: (580) 213-7419
◾Wounded Warrior: (580) 213-6343
◾Suicide Crisis Hotline and Chat: 1-800-273-TALK (8255)
◾Psychological Health, PTSD, Traumatic Brain Injury: 1-866-966-1020 [toll free]
Frequently Asked Questions
- 1. What do I do if I think I need to be seen for medical care today?
  Call the appointment line, 580-213-7416. 71 MDG personnel will help you determine if you need to be seen that day, be scheduled for a routine appointment in the future, or if home-care is appropriate. For acute needs, active duty personnel on flying status are encouraged to report to Flight Medicine Clinic "Sick-Call", Monday-Friday from 7 - 9 a.m.. Flight Medicine Clinic also completes "Return to Fly" status changes, Monday-Friday 7 - 9 a.m. and 1 - 2 p.m.. For all others, care is provided by appointment only.
- 2. What if it's a weekend or after-hours when I think I need to be seen, but it's not an emergency?
  If you are enrolled in TRICARE Prime you must call the after-hours answering service at 580-249-4471. Be prepared to give the operator the patient's name, sponsor's social security number, symptoms, a good contact number and the name of the facility where you plan to seek treatment. The referral will be placed the next duty day and forwarded to Humana Military.
- 3. What if I have an emergency (while the clinic is open or after it is closed)?
  If it's a life or limb threatening emergency, report to the nearest emergency room (Integris Bass or St. Mary's hospital if in Enid) or call 911 - an ambulance will be dispatched. There is no emergency care at the Vance clinic.
- 4. If I go to the emergency room, will it be free?
  For active duty and their dependents enrolled in TRICARE Prime it will be free. Retirees and their dependents enrolled in TRICARE Prime will pay $30. For those people who did not enroll in TRICARE Prime, they will be billed according to the deductibles and co-pays of TRICARE Standard or Medicare.
- 5. If I am enrolled in TRICARE Prime and do not call the Primary Care Manager when receiving emergency care at any non-military facility, what do I pay?
  The rules are very clear on this, if someone does not call a Primary Care Manager and their condition is determined not to be a loss of life/limb/sight threatening emergency, they will be required to pay 50% to 100% of the bill. This is true for active duty, dependents and retirees. Clearly one phone call can dramatically cut your bill. When in doubt, contact the after-hours answering service prior to going to the emergency room.
- 6. Who is enrolled in TRICARE Prime?
  All active duty are enrolled in TRICARE Prime. Active duty dependents, retirees, and their dependents are NOT automatically enrolled in TRICARE Prime, they must physically fill out paperwork. In addition, retirees and dependents of retirees will be required to pay an enrollment fee. This paperwork can be obtained at the TRICARE Service Center located within the 71st Medical Group.
- 7. Who do I call if I need a routine appointment?
  Please call Central Appointment at 213-7416 between 7 a.m. and 4:30 p.m. on all duty days. Central appointments now books routine appointments for members on flying status, in additional to non-rated members, dependents and retirees. Non-Prime beneficiaries are limited to space available care only.
- 8. What do I do if a civilian physician has seen me?
  If you are active duty on FLYING/CONTROLLING STATUS, you MUST be seen back at the 71st Medical Group's Flight Medicine Clinic within one duty day of seeing a civilian provider. Please call the Flight Medicine Clinic front desk at 580-213-7919 to schedule a same day appointment or report directly to the Flight Medicine Clinic during "Return to Fly" hours, Monday-Friday 7 - 9 a.m. and 1 -2 p.m.. YOU ARE CONSIDERED DNIF/DNIC UNTIL RE-EVALUATED BY A FLIGHT SURGEON. Individuals not on flying or controlling status who are seen off-base will be contacted for follow-up if required.
- 9. How long will I have to wait for a routine appointment?
  If you are enrolled in TRICARE Prime, you should expect to be seen within seven days. If you have elected not to enroll in TRICARE Prime, you will be eligible for Space Available care only. You may want to consider joining Prime or seeking a civilian provider as Space Available care is scarce and does not promote a quality approach to health care. If you would like assistance finding a civilian physician, please contact the Beneficiary Counseling Assistance Coordinator (BCAC) at 580-213-6343 or to join TRICARE Prime call the TRICARE Service Center at 1-800-444-5445.
- 10. What do I do if I have concerns regarding the service I received at the clinic?
  The customer service and care you receive at the clinic are very important to us. All staff members will try to help resolve your questions or concerns. If you are not satisfied with the answers you get or do not know which section to speak with, contact one of our Patient Advocates at 580-213-7383 or 580-213-6343.
- 11. If I get billed incorrectly for services provided downtown, what should I do?
  If you receive a bill which is over and above what you believe is correct, please contact the TRICARE Claims Information at 1-800-403-3950 or stop by the TRICARE Service Center located inside building 810.
- 12. If I go downtown and the doctor's office wants me to pay in full or pay more than my benefits guarantee, what should I do?
  Contact the TRICARE Operations and Patient Administration (TOPA) Flight before paying more than you feel you owe. Please make sure you know what your obligations will be before seeking care downtown. The TRICARE handbook lists the different benefits for you to reference. You can also call or visit the TRICARE Service Center (1-800-444-5445 ) so they can help you determine what to expect.
- 13. How do I determine the difference between coverage under TRICARE and under the Family Member or Retiree Dental Plans?
  Sometimes confusion exists over which plan will offer benefits for care to the mouth and teeth. In such situations we ask that you contact the TOPA Flight or the TRICARE Service Center for assistance. Under TRICARE, medical care from a dentist is sometimes allowed, but will require close coordination due to local conditions. The TOPA Flight can also help with information regarding the benefits offered by the TRICARE Family Members Dental Plan and TRICARE Retiree Dental Plan. For active duty, to sign your family up for the TRICARE Family Member Dental Plan, please call 1-855-638-8371 or visit online at MetLife - https://mybenefits.metlife.com/tricare. For retirees, to sign yourself or your family up for the TRICARE Retiree Dental Plan, please call 1-888-838-8737 or visit online at www.ddpdelta.org

Vance Air Force Base

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