Some travel card payments sent to wrong bank

Published March 17, 2009

VANCE AIR FORCE BASE, Okla. -- According to the Department of Defense, a small number of split disbursement payments were sent to the wrong bank after 1.3 million government travel charge card accounts were transitioned from Bank of America to Citibank Nov. 30.

In these instances, charges made on the Bank of America card were paid to Citibank and charges made on the Citibank card were paid to the Bank of America. Because the payments were made electronically, the card holder may not be aware of the misdirected payments.

If a split disbursement was sent to the wrong bank, the card holder will need to request a refund from the bank that was erroneously paid and pay the correct bank.

Only a card holder can request a refund. It is the card holder' s responsibility to settle all charges.

Any affected travelers should also closely monitor account balances with both banks based on any revised vouchers related to the bank card transition period.

If the card holder has a settlement payment on a Citibank account, but it was for Bank of America charges, contact Citibank customer service, (800) 200-7056, to request a refund.

If the card holder has a credit on a Bank of America account that is for Citibank charges, contact Bank of America customer service, (800) 472-1424.

For more information, contact Vance's government travel charge card Agency Program Coordinator, Staff Sgt. Crystal Hardy, 213-6799 or the Travel Assistance Center, (888) 435-7146.