Citibank in – Bank of America out – for government travel

  • Published
  • By Joe B. Wiles
  • 71st Flying Training Wing Public Affairs
VANCE AIR FORCE BASE, Okla. --  If you have a Bank of America government travel card in your pocket, it is time to shred it. As of Nov. 30, it became worthless. 

Citibank is the new contractor for GTCs and has mailed new plastic to most travel card holders. Members must verify receipt by calling the 800 number on the card. To date only 60 percent of Vance cardholders have done so. 

According to Staff Sgt. Crystal Hardy, the Base Agency Program Coordinator for GTC, the Citibank cards came in plain white envelopes with a Sioux Falls, S.D., return address and no Citibank markings. "We have found that a lot a people threw them in the trash without opening the envelope," she said. "Now they are trying to get a new card issued and it is taking time," she said. 

"If you haven't received your Citibank card, remember, they are processing cards for all of the Department of Defense," she said. Vance has 1,272 GTC holders. 

Sergeant Hardy works in the 71st Comptroller-Contracting Squadron. She oversees the activities of the unit agency program coordinators. 

"The unit APCs have access to the travel card system and can call into Citibank or Bank of America on behalf of the members of their squadron," she said. 

"If you are filing a hard copy of your travel voucher, we are still split disbursing to the Bank of America. You are responsible to pay the balance on Citibank cards," Sergeant Hardy explained. A split disbursement is when the Finance Office sends part of your travel claim to the GTC bank and part to your personal bank account. 

"As of Dec. 24, there will be no more split disbursements to Bank of America," said Sergeant Hardy. 

Team Vance members who haven't received a Citibank travel card yet can receive advance funds to cover their costs before traveling, said Sergeant Hardy. "That way they are not paying for government travel out of their own pocket or with their personal credit card," she said.