Services survey will reveal customer satisfaction Published Dec. 9, 2008 By Services Marketing 71st Force Support Squadron VANCE AIR FORCE BASE, Okla. -- Every year, Headquarters Air Force Services conducts a Customer Feedback Survey to assess customer satisfaction with base-level Services programs. This year the Air Force has merged Mission Support and Services to create new synergies and improve customer services. This year's Air Force Customer Feedback survey will include personnel functions. Customers can answer the survey online at www.usafservue.com or complete the paper survey on-the-spot while they are visiting an activity. The online survey allows a participant to respond quickly either at the activity or from home. To save time, the online version is designed to only present questions about activities the participant actually uses, reducing the time it takes to complete the survey. "We want you to let your opinions be known," said Maj. Paul Johnston, 71st Force Support commander. "Your responses will help make a difference in the programs offered to you, your family and the entire Vance community," he said. "The Force Support Squadron is committed to offering a variety of programs to improve the quality of life for Air Force families. These surveys help us understand what we are doing right and where we can improve," said Major Johnston. The survey will run through Jan. 15. For more information, contact Services Marketing at 213-7950.